The administrative units of the Campus Services department at Georgia Tech represent a wide variety of functions for supporting the academic mission of the Institute and conducting some of the business aspects of higher education. The Campus Services units are responsible for the following program and service areas: auxiliaries (bookstore, campus dining, the student center, two childcare centers, and retail operation), parking and transportation, procurement and business services, human resources, health and well-being (student health center, campus recreation and health promotion), housing (facilities, residence life and conference services), and information technology (dedicated to Campus Services).
The Planning/Assessment Cycle
To manage the process of planning and assessment, the Campus Services department hired a Director of Unit Plan and Assessment. This position serves as a resource for all units to help them with the development of strategic/assessment plans, analyzing data, and creating effective action plans. The Director also manages the data collection, analysis and dissemination of results of the annual Campus Services Customer Service Satisfaction Survey and the Auxiliary Services Council of Georgia (ASCOG) annual survey of the auxiliary service outcomes of participating Georgia institutions.
The Campus Services units currently utilize an assessment management system, Compliance Assist, from Campus Labs®. Compliance Assist acts as the central repository for all of the Campus Services’ units strategic/assessment plans, data and reporting.
For more information on planning and assessment for the Campus Services units, contact Dr. Janine Vienna, Director-Unit Plan and Assessment at 404-385-5146 or firstname.lastname@example.org.